The ICS Group

Industrial Cleaning Supplies (Liverpool) Ltd was founded over 35 years ago. The Cleaning Supplies division provides Cleaning and Hygiene materials and equipment to a broad range of customers throughout the North West of England. The ICS Group has grown steadily by adhering to the principles of high quality service, quick deliveries and a comprehensive product range.

Business Challenge

"We operate in a highly competitive market," says Malcolm Dodgson - Managing Director of The ICS Group. "As well as being able to offer a broad and cost effective product range, key factors in winning and retaining customers are the quality of service we offer and our ability to truly understand and solve our customers’ problems, rather than to act simply as a supplier of product. We saw that, by implementing an e-commerce web site, we could provide added levels of service to our customers as well as creating further sales opportunities by improving the visibility of our extensive product range."

The Solution

The ICS Group appointed e-Business Systems Limited to build and implement e-Commerce web sites for both its Industrial Pesticides and Industrial Cleaning Supplies Divisions and integrate them with the Group’s back office systems (APH and Global 3000).

On the new Cleaning Supplies web site, customers can now browse an online catalogue of around two thousand products and place online orders against their credit accounts. Links between ICS’s back office computer system and the web site mean that the product, price and customer information used by the web site is kept up to date and there is no extra work for ICS staff in re-keying data for the web site.

"I selected e-Business Systems Limited because I had seen how easy it was for customers to buy from e-commerce web sites they had developed and I had clear evidence from one of their clients that they were capable of replicating online the quite sophisticated pricing and discount arrangements which apply to some segments of The ICS Group’s customer base. I am very pleased with the outcome and with the supportive way e-Business Systems Limited worked with us to ensure the web sites went 'live' within the planned timescale." - Malcolm Dodgson.