Industrial Pesticides (IP)

Industrial Pesticides, a division of The ICS Group, operates nationwide, supplying customers including Environmental Health Departments, Pest Control Companies and Food Industry users with a wide range of pesticides and application equipment, as well as providing full training facilities in the correct use and handling of the products and equipment. Over the past 20 years IP’s business has steadily grown, centred upon a high quality annually printed catalogue, a wide product range sourced from the leading pesticides manufacturers and backed up by a strong commitment to quality service and a national sales support team.

Business Challenge

"Because of the nature of their work, IP’s customers are often away from their offices during normal working hours," says Malcolm Dodgson - Managing Director of The ICS Group. "We wanted to improve our service to those customers by offering a 24-7 online ordering service. We also saw a significant opportunity to acquire new customers - beyond the scope of our existing mailing list - by putting our extensive product catalogue online."

The Solution

The ICS Group appointed e-Business Systems Limited to build and implement e-Commerce web sites for both its Industrial Pesticides Division and its Industrial Cleaning Division and integrate them with the Group’s back office systems (APH and Global 3000).

On the new Industrial Pesticides web site, customers can now browse an online catalogue of around a thousand products and place online orders against their credit accounts. Links between IP’s back office computer system and the web site mean that the product, price and customer information used by the web site is kept up to date and there is no extra work for Industrial Pesticides staff in re-keying data for the web site.

"I selected e-Business Systems Limited because I had seen how easy it was for customers to buy from e-commerce web sites they had developed and I had clear evidence from one of their clients that they were capable of replicating online the quite sophisticated pricing and discount arrangements which apply to some segments of The ICS Group’s customer base. I am very pleased with the outcome and with the supportive way e-Business Systems Limited worked with us to ensure the web sites went 'live' within the planned timescale." - Malcolm Dodgson.